“I noticed water mysteriously finding its way into one of the bedrooms and all over the tile floor and walls. I thought it was due to a drain backed up which I had been having problems with in the near bathroom. I was referred over to 24/7 Restoration from a friend who had been visiting for lunch. I was concerned because we had just had the plumbing fixed. I wasn’t sure whether I needed to call my insurance company first but she said to have 24/7 come do a free inspection first before talking to my insurance provider. They were very prompt after I gave them a call. The gentleman who had come out was very professional and nice. He explained in detail what he was going to do to help determine what was going on. After assessing the water was actually coming from underneath my tile flooring with his thermo meter thing, he showed me all the affected areas and explained it was more than likely a slab leak under the foundation and needed to be repaired. He took all sorts of readings and pictures to document it for our insurance company knowing they would give us a hard time about coverage. He even had a plumber come out to determine what exactly needed to be done for repairs and even arranged to meet with the adjuster to explain what I would have never been able to about the damage. It only took about three days with their equipment setup to dry my bathroom, hallway, and bedroom out.
Although I was very stressed out at the time because I had family flying out in a couple weeks, 24/7 somehow got me through this nightmare and not only repaired and cleaned up the water. I now realize why I am so happy and lucky to have had them out. I don’t think I would have had all that work done and covered with minimal out of pocket expense had I used the insurance preferred company. I would absolutely recommend 24/7 Restoration to help anyone with any type of flooding or repairs!”
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