"Our water heater leaked into the living room. 24/7 Restoration was recommended by the plumber.
It was a nightmare for me, but thankfully Russ assured me it could be taken care of. The entire process from drying the floor and walls to replacing flooring, painting, etc getting everything back to normal was very smooth. I also have to thank Epic Designs for taking care of the flooring and painting. I would definitely recommend them and use them again!!!"
-Linda V , Anaheim, CA
"Russ was knowledgeable and explained the restoration process in a manner that was very calming. The dry out only took 2 days. He came with state of the art machines that were much quieter than others I have seen. I would definitely call Russ again to handle any future restoration issues I may have. Unfortunately, the design side of the business is so backed up with projects that I had to find another company to repair drywall and make all new custom wood cabinets for my kitchen. Thank you Russ for all your help and professionalism."
-Susan S, Laguna Hills, CA
"They did a great job. Another restoration company wanted to rip out half my kitchen. 24/7 brought in a few fans and did a small baseboard repair job and we were all good. Honest people."
-Brad F, Huntington Beach, CA
"Don't call anyone else! Kelly and crew are the best. Personally and as a Realtor I have been through water damage restoration and 24/7 is top notch. They arrived within an hour of calling, set up blowers, dehumidifiers and taped off the damaged area. They came everyday for moisture readings and when they removed the equipment, they left the place as clean as they could. They also talked me through the damage and what work would need to be done. I cannot recommend them enough."
-Veronica P, Mission Viejo, CA
"I absolutely recommend this company! I had black mold problem and these guys did not cut any corners to address the problem. They always showed up on time, never canceled any appointment, even when they were in midst of a huge job somewhere else, and they explained in detail what they were going to do next. These guys are real pros with top of the line equipment and knowledge!"
-Paris K, Aliso Viejo, CA
"There is never a good time to have a slab leak, but if it does happen to you the BEST and ONLY company you should call is 24/7!! They had an amazing response time after placing the phone call for help - so fast. They arrived at the home and started right away to work on finding the leak and saving my property from any further damage. Their van was full of all the equipment needed to start the drying out process right away. They have such a great team of guys who truly cared about helping my family move through the situation as easily as possible. Thank you Kelly, Russ & Mike. Kelly is amazing and very helpful in educating me on what to expect the process was going be like in a restoration situation. He was also so helpful with all his knowledge of insurance companies. And reassured me he would help in any way he could to help my claim go as smoothly as possible. And that exactly what he did! So of course I then hired Kelly and the team to fix the home also through Epic Interiors - and that was also a smooth experience. Do yourself a favor and call 24/7 - I guarantee they will take GREAT care of you too!!"
-Aidan H, Mission Viejo, CA
"Kelly inspected a house I'm selling when concerns arose regarding the question of mold in the shower. Kelly was punctual, professional, and spent a fair amount of time explaining the condition of the area, and why we didn't have mold. He could have easily stated that we needed some form of treatment after the inspector called it into question, however his honesty and integrity prevented it. This is the company that our real estate team will be using from now on."
-Catrina C, Capistrano Beach, CA
"I am so happy I called 24/7 Restoration. I use Yelp often to determine good companies to call when I need assistance - I placed the call due to their 5 star ratings and let me say Yelp has this company rated RIGHT!! Kelly & Russ came out almost immediately and got right to work in helping with my leak. They were so professional and very informative on the whole process and what to expect, not only their clean up process, but with their amazing knowledge of insurance company policies and procedures. I went into this leak with so little knowledge of what to do, but since I hired 24/7 Restoration I was given such peace of mind during such a stressful time. Thank you Kelly, Russ & Mike - you all made such a difference in so many ways! Call now - you wont regret hiring this professional and conscientious company for all you restoration needs."
-Aubrie N, Lake Forest, CA
"Responsive, professional, personable, calm and empathetic, organized, knowledgeable, fast, clean, helpful. These guys were great from beginning to end. Russ walked us through the process and turned a bad experience (the leak) into a good experience of feeling repaired and restored. I recommend them highly!"
-Dawn H, Irvine, CA
"Kelly came out and checked the water damaged area in my garage. He gave me a really honest assessment of my options. So glad to have called someone who was not out to gouge me! Highly recommend!"
-Melanie T, Cypress, CA
"I highly recommend this company. I brought them into my house with a leak and this company was very professional and honest. They told me the most cost effective solutions. I really appreciate the honesty of this company as many people are trying to exaggerate problems or create problems that do not exist."
-Erica P, Aliso Viejo, CA
"We had a great experience using Kelly today. He was friendly, trustworthy, professional, and very helpful. He took time to educate us on our water damage. He noticed another issue we have with our garage door and told us how to inexpensively fix it ourselves. He discovered the source of our leak, and after getting plumbing repairs we will be using 24/7 Restoration for our water damage repairs. I highly recommend this business."
-Katie S, Irvine, CA
"We had a leak in our kitchen and after a few quotes we decided to go with 24/7. This team is outstanding. Super nice, super responsive, professional and do their best to remedy a situation without it being too big of an inconvenience. I highly recommend them."
-Christine M, Aliso Viejo, CA
"Kelly and Russ showed up on time and were really knowledgeable about water damage and mold. I highly recommend them!"
-Megan F, San Clemente, CA
"I never write reviews for companies or products but feel compelled to do so now because 24/7 Restoration went far above and beyond my expectations. Russ came out to inspect our kitchen sink area which we suspected to have mold. He quickly confirmed that there was mold and he measured moisture around the area and discovered issues with the sewer pipes under the sink, where a bad smell was coming from. He provided a detailed 2 page report with pictures which we will address with our insurance company. He also provided a reasonable estimate to do the mold remediation and will provide contractors to re-build the kitchen countertop area. Russ was super nice, professional and helpful. 24/7 Restoration ROCKS! Thanks Russ & Kelly!!"
-Rick M, Laguna Niguel, CA
"I called 24/7 Restoration when my home got water damage from our tenants. Waiting to hear back from my insurance company, I decided to proceed with mold inspectors. Russel came over and evaluated the bathroom. He was beyond helpful! I had another company come over moments earlier; however, they were not as thorough, honest and helpful as 24/7 Restoration. Russel made sure to go beyond inspecting the surface. He explained everything step-by-step; in addition, made sure I understood how to clean the mold issue in the bathroom. I am appreciative of the service I received and would recommend 24/7 Restoration. One added bonus, he was on time! The other company was 30 minutes late and stayed for 2 minutes. While Russel was on time and stayed longer to explain. Great service."
-D. R, Laguna Niguel, CA
"I can't say enough or give a more positive review! A water leak or damage is so stressful to a family and its household, panic sets in! 24//7 Restoration is as good as it gets! They were professional, kind, friendly, and experts in their field. They responded so quickly! They were calm and collected! Russ and Kelly are AMAZING! I would refer and highly recommended them to anyone. Thank you again!"
-Adele M, Newport Beach, CA
"Russ was very nice and very thorough. We were very relieved to find out we had no mold or water leaks. He used professional equipment to search the areas. His inspection was free of charge and he respectfully declined my tip! He was also very informative on how to get started on our kitchen remodel, which they do as well, as a general contractor."
-Julie D, Trabuco Canyon, CA
"Being in real estate, we run in to so many issues and questions about mold and water issues all the time.
I am so happy to have Kelly Rogers as my go to expert in this field.
Kelly we appreciate, you and your team and all the effort in curing the condo in Irvine.
Thank you for educating our team and buyers to properly handle any issues and concerns."
-Alice S, Aliso Viejo, CA
"Kelly came out to our home to assess our restoration problem from a leaking roof drain. We had already had a mold assessment done to determine the extent of the problem in the ceiling. So, prior to him coming out, since I am a do it yourselfer, I had already taken down most of the drywall and insulation so I had the area exposed for him to make his assessment. After spending considerable time looking at the area and testing the beams with a water content monitor, and educating me on the restoration process, he let me know the range of cost that it would be for him to do a proper restoration. He also let me know that what I had already done was to take out all visible mold and instructed me on what I could do if I wanted to continue to do the job as a do it yourself homeowner. He left the decision to me. His frankness and integrity was very well appreciated. He obviously does not want to loose business, however, he gave me his honest opinion about what it would take to restore my situation most economically.
If you are looking for someone to give you an honest opinion and bid on your restoration project, than I highly recommend Kelly and 24/7 restoration."
-Arthur A, Laguna Hills, CA
"I cannot say enough great things about this company. We had a fridge leak and knew we had some water damage. They called back quickly and came to assess the damage. After deciding to go with them on a Saturday, they came out on Sunday to start drying the place out. Russ set everything up and came out the next day to check on the moisture levels. He was great. Professional and friendly. He made a stressful event easier to handle. Another guy, Mike, came out the next day. He was great as well. They also are contractors so they know how to put everything back together, which helps them when they're tearing it apart. They're experienced with dealing with the insurance part of it all too.
Professional, punctual, friendly, helpful. Great."
-Jennifer G, Lake Forest, CA
"I am a plumbing contractor and have had the opportunity to refer plenty of restoration companies over the years. In an ever changing industry it can be challenging to find technicians, in any trade, that are up to speed with current techniques and standards. And let's face it if you are inviting someone into your home for remediation you really want to be confident they know what they are doing. The guys at 24/7, specifically, Kelly and Russ have yet to disappoint! I have entrusted them with dozens of my customers, (who I still have 🙂 ) and have yet to hear a complaint. I have been back into homes that they have restored and the guys at Epic have done an amazing job! You would never be able to tell that they have been there. So if you are looking for honesty, from a company that shines in the "details" give 24/7 Restoration a shot. you won't be disappointed!"
-Zach P, Dana Point, CA
"Came to my house and did an amazing job! Really appreciate Mike, Kelly and Russ taking such great care of us!"
-Frankie P, Huntington Beach, CA
"Everyone from 24/7 Restoration was professional, skilled and friendly. It's disconcerting when your walls are torn up because a pipe has sprung a leak, but these gentlemen sealed the drywall off, dried it out, and then fixed it with no evidence it had ever been disturbed. I would call them anytime I have a problem in the future, and I recommend them to anyone in need of their services. Great job! Thanks!"
-Sandra M, Laguna Niguel, CA
"This is the 2nd time I have used 24-7 Restoration after having a pipe leak in my garage. On both occasions, Kelly, Russell and Mike were very responsive, on-time, courteous and professional. They are efficient, knowledgeable and have set themselves apart from other vendors. Each of them were able to answer my questions and explained the process to me along the way. They are careful in their set up and take down and respect the homeowners property at all times. They monitor the job daily to ensure the drying process is going in the right direction and give you updates each day. On the day the insurance adjuster came out to inspect the damage, 24-7 Restoration made sure to be here at that time to answer any questions the adjuster may have had. Anyone who has had water damage can relate that it can be a stressful situation, an unforeseen expense and/or an inconvenience to say the least. The upside for me was feeling secure in my choice to hire 24-7 Restoration for the job (both times). If you are in need of a reputable water damage restoration company, look no further. Call 24-7 Restoration!"
-O. Bajaras-Sidoti, Aliso Viejo, CA
"I can't say enough good things about 24/7 Restoration. I had a leak in the bathroom that compromised my wood floors and drywall. 24/7 responded immediately, clearly laid out a course of action, and executed the restoration plan flawlessly. Kelly (the project manager) and his team were attentive (checking the dry out daily), professional, on-time, and true to their word. They worked directly with my insurance company, which was a huge benefit, making this a seamless process from initial response, to demolition, to the insurance claim, and ultimately to reconstruction. If you have water damage, this is the company you want to call!"
-M. Kroll, Huntington Beach, CA
"We have been very pleased with their service. They came to our house the following day that we called and took care of everything, including with dealing with the insurance when needed. They also come out daily to check on the process."
-I. Beaty, Rancho Santa Margarita, CA
"Had a copper pipe leak above our kitchen and had family over for memorial day. Not only did they come out for a free inspection but they also were the ones to locate the leak. To convenience our family they were very good at making sure we would still be able to use our kitchen during the restoration process. Thank you so much guys!"
-K. Box, Rancho Santa Margarita, CA
"Terrific crew! I had water damage in several rooms upstairs and the downstairs ceiling. The team at 24/7 was able to come out first thing in the morning, provided me with an assessment of what needed to be done, documented everything for my insurance and immediately begun the drying process. They also provided the name of an excellent plumber, checked in daily, met with the insurance claims adjuster and handled repairing all the damaged areas while minimizing the impact to our day-to-day lives.They really helped through this stressful situation with their professionalism and expertise. Highly recommended!"
-W. Fu, Irvine, CA
"AWESOME! AWESOME! AWESOME! Customer Service. I had a leak in my kitchen ceiling and after my plumber repaired the leak I was left with water damage in my kitchen cabinets. I google searched "best restoration company in Orange County" and 24/7 Restoration's name came up. After reading reviews I called & within 1 hour Russ came out & did complete evaluation & very reasonable quote. The setup was done the to start the dryout process. Two days later Russ came back with Kelly re-eval repair and again right on time & super fair price for repair. It is so refreshing to deal with such professional & knowledgeable people. It could go on but just let me add I moved in to this house in November and have had so many repair people come for projects but these guys really stand out 5 stars out of 5 stars."
-P. Jungwirth, Laguna Niguel, CA
"The restoration project went quite well. Kelly Rogers from 24/7 managed the job. Upon contacting him, he clearly and concisely explained the steps in the process and what the job would entail. He is accessible and returns calls and reply's to email promptly. All commitments were met on a timely basis. The members of his team who performed the work were very friendly, professional and did their parts of the job quite well. We are very happy with the quality of their work. Based on our experience, 24/7 Restoration is a company that's very dependable, trustworthy and takes pride in going good work while also providing a very strong level of customer service. I would not hesitate using them again if the need arises. Additionally, I would not hesitate recommending them to friends or family."
-C. Gruden, Mission Viejo, CA
"These guys did a great job when I had a water supply line break under my kitchen sink. They are very knowledgeable and helped my wife and I recover from our hardwood flooring that had gotten wet. I would highly recommend them and they are very fair when it comes to paying out of pocket!"
-Kyle. S, Laguna Hills, CA
"This was for a slab leak in the master bath, and included drying out carpets and walls. It also included re-piping the cold water in the bath, re-plastering and repainting. 24/7 Restoration did an excellent job. They worked closely with my insurance company, and everything was covered by insurance except for the deductible."
-T. Jelmeland, Laguna Beach, CA
"We had a leak behind our fridge that caused significant water damage to the floor, wall and cabinetry. 24/7 came to diagnose the problem, and dry and clean up the mess. They did a great job, and were right there to help us with the insurance as well. They later became our contractor to repair the kitchen completely including new floors and counter tops. but I wanted to separately call out their excellent work in handling the water damage as that was a separate job. I highly recommend 24/7 for your water damage needs as they really offer a complete solution, from short term clean up to long term restoration. Great team!"
-C. Rennie, Tustin, CA
"We had been smelling a musty smell in our upstairs bathroom, which I was trying to trace. One day water began pouring down from the ceiling of our downstairs bathroom. We called a plumber, who fixed the leak, and he recommended 24/7 as a company to restore the damage to the walls. The company came and installed large dehumidifiers in both bathrooms, and we needed to leave the house for several days and board our cats, as the bathrooms weren't accessible and the machines caused the house to heat up. I really resisted doing this, but Kelly was very good at giving reasonable explanations for the process. They also ordered a post-test to make sure the bacteria was completely gone. They finished in as timely a manner as the process would allow. I was impressed with the professionalism and knowledge of both men involved and would use this company again."
-D. Sagen, Irvine, CA
"We had to dry out water damage due to a pipe burst in the wall of our home.
24/7 gave us the most confidence in their capabilities of performing water damage mitigation, which is why we chose them. What was important to us was that any company performing this work knows what they are doing and can get the job done not just correctly, but also efficiently. 24/7 initially demonstrated they could definitely do that.
They expressed confidence that they could do the job while minimizing cutout / collateral damage, and they promptly answered or returned our multiple phone calls with many questions prior to our decision to hire them. This factored in our decision to use them, even though they weren't the least expensive bid.
We were very happy with their promptness, thoroughness, cleanliness, and professionalism. Hopefully we will never need their services again, but if we do, they'll be the first one we call."
-M. Povich, Rancho Santa Margarita, CA
"The project went extremely well. The Project Manager, Kelly, is a true professional and handled the restoration project from beginning to end. Very timely response to initial call. Upon arrival, he verified the company's credentials and explained the drying out/insurance process while Russ evaluated the laundry room and adjacent rooms for damage. Luckily, the damage was only in the laundry room. They immediately began removing the floor and baseboards to prevent secondary damage. Kelly handled the claim with the insurance adjusters which was very much appreciated since we have very limited knowledge of the process. One huge advantage of using 24/7 Restoration is that the owner also owns Epic interiors and Construction which expedited the time frame to restore the laundry room to its pre-existing condition. We were so pleased with the work performed, we have contracted with Epic Interiors and Construction to paint our house and perform major repair work in our kitchen and other living areas."
-K. Inouye, Yorba Linda, CA
"I first called 24/7 due to my unexpected slab leak. Kelly was at my home with in the hour to help solve the issues associated with water damage. Kelly & Russ immediately cut away all damaged cabinets, drywall & stucco due to slab leak in my kitchen. Then they very professionally installed moisture drying equipment that remained for 4 days to dry out damaged area.
They also sprayed to prevent mold issues due to water damage. They came by daily to check my home to see if the levels of moisture damage was decreasing to normal level. ****Very important to me**** every day for 4 days Kelly or Russ came at our arranged time each day. I loved how prompt and professional these guys were each and every day during a difficult time!"
-Carrie H, Trabuco Canyon, CA
"I wanted to take a moment and let you know how appreciative, impressed and thankful I've been with the level and quality of customer service I've received from your team. From the moment I spoke with you late last Wed evening to today, when Russ was removing the drying equipment from my home, your team has carried themselves in the highest professional manner.
Russ, in particular, has been amazing. Not only did he come in and help dry out my home in an extremely effective and efficient manner, but he's also been extremely diligent at answering any questions I've had throughout this process. The thoroughness in which he's helped answer my questions has allowed me and my family to rest easy during a time where not having answers would only have created more anxiety.
I realize we're only through phase one of the restoration, but if the rest of your team (reconstruction) carries themselves the same way Russ does, I'm confident that the end result will be outstanding.
The experience we've had thus far only validates in my own mind that we chose the best/right company for the job.
I look forward to referring 24/7 Restoration to any of my friends/family that find themselves in need of similar services.
I look forward to hearing back from you regarding the beginning of phase 2."
-Ray. G, Aliso Viejo, CA
"24/7 did two jobs for us. A dishwasher hose burst and flooded our kitchen. The damage was extensive. The kitchen had to be dried, the box under the sink rebuilt, the granite that broke when the cabinet collapsed had to be replaced..and that's just part of it.
The second job was smaller but important. Water leaked from an outside balcony into one wall of the living room. The water had to be drained, the area dried, and repairs made. The costs were appropriate and reasonable. Kelly and Russ are two of the finest professionals we've ever had do work for us. I'd use them anytime we needed restoration work and can't recommend them highly enough!"
-A. Frasier, Irvine, CA
"I am exceptionally pleased with every aspect of your service, from your immediate response to my initial phone call to the final phase of restoration. I have never dealt with a company that was so customer friendly. You always answered my phone calls- the few times I had to leave a voice mail, you replied within an hour. Also, I would be remiss if I didn't mention how consistently courteous and pleasant you were to work with throughout the process. I greatly appreciated your flexibility in working around the arrival and departure of guests. The fact that the condo was very livable during the restoration is a credit to your professionalism. The workmanship and efficiency of your employees is commendable. My friends and family who were able to observe the progress of the restoration were very favorably impressed. In your dealings with my insurance agent, your professionalism was again evident. He was satisfied that his company was getting excellent work for a good price. Your motto should be " satisfaction guaranteed" and I will not hesitate in recommending your company to family and friends. Thank you so much for not only making my water damaged condo beautiful again but for making the restoration process as easy as possible."
-Mary K, Dana Point, CA
"24/7 Restoration really came through for us, we had major water damage occur late on a Sunday night and there was no hesitation to provide us with last minute support. They clearly went out of their way on numerous occasions to do the right thing for our repair and we are very pleased with the results."
-David. F, Newport Beach, CA
"24/7 is the absolute best in water damage! They are very professional, reliable, and knowledgeable. I would highly recommend them!"
-Melanie J, Rancho Santa Margarita, CA
"I found 24/7 Restoration to be very efficient and thorough. They have excellent customer service and communicate often with the client (me)."
-Donna W, Laguna Niguel, CA
"I noticed water mysteriously finding its way into one of the bedrooms and all over the tile floor and walls. I thought it was due to a drain backed up which I had been having problems with in the near bathroom. I was referred over to 24/7 Restoration from a friend who had been visiting for lunch. I was concerned because we had just had the plumbing fixed. I wasn't sure whether I needed to call my insurance company first but she said to have 24/7 come do a free inspection first before talking to my insurance provider. They were very prompt after I gave them a call. The gentleman who had come out was very professional and nice. He explained in detail what he was going to do to help determine what was going on. After assessing the water was actually coming from underneath my tile flooring with his thermo meter thing, he showed me all the affected areas and explained it was more than likely a slab leak under the foundation and needed to be repaired. He took all sorts of readings and pictures to document it for our insurance company knowing they would give us a hard time about coverage. He even had a plumber come out to determine what exactly needed to be done for repairs and even arranged to meet with the adjuster to explain what I would have never been able to about the damage. It only took about three days with their equipment setup to dry my bathroom, hallway, and bedroom out.
Although I was very stressed out at the time because I had family flying out in a couple weeks, 24/7 somehow got me through this nightmare and not only repaired and cleaned up the water. I now realize why I am so happy and lucky to have had them out. I don't think I would have had all that work done and covered with minimal out of pocket expense had I used the insurance preferred company. I would absolutely recommend 24/7 Restoration to help anyone with any type of flooding or repairs!"
-M. Zenker, Lake Forest, CA
"Nothing less than EXCEPTIONAL service was provided by everyone involved with this remodeling. We selected this company based on a referral and we are glad to have made the right choice. Our family needed assistance after a flood had occurred in our kitchen. There was a language barrier that limited communication which could have easily caused addition issues. The employees at 24/7 had such PATIENCE and UNDERSTANDING of what our concerns were that the language barrier became a non-issue. Our remodel was completed within the time frame promised. The professionalism each employee carries within themselves at 24/7 is unmatchable. We initially had no idea what to do but now that it's all over, we couldn't have made a better choice. I would definitely recommend them to any of my family or friends in the future."
-N. Ehklas, Rancho Santa Margarita, CA
"After our second slab leak in six months 24/7 Restoration came over immediately to help clean and asses the damages. They did a great job prepping our areas that we were concerned about to ensure that nothing else in the house was damaged. They had great service and the reporting was very detailed which helped tremendously in dealing with our insurance claim."
-Melissa and Sean P, Aliso Viejo, CA
"24/7 Restoration are heroes! I called them when an upstairs water leak filled my kitchen ceiling but 2 plumbers couldn't find the source of the leak. Arriving within the hour the 24/7 Restoration guys located the leak right away and within an hour had landed on a plan to contain and dry it out. I have two small boys with food restrictions and mainly work from home it was impossible for me to leave the house for the dry-out period so 24/7 worked with me to create as little disruption as possible making enclosures with zippers and even though my kitchen was the worst affected, they ensured I had access to nearly all my kitchen appliances. Their willingness to think outside the box and incorporate the needs of the family they were working with made all the difference. I would highly recommend 24/7 Restoration to make a tough situation a little less painful."
-Emma C, Irvine, CA
24/7 Restoration Service Areas:
Aliso Viejo | Anaheim | Balboa | Brea | Buena Park | Capistrano Beach | Corona | Corona Del Mar | Costa Mesa | Coto De Caza | Cypress | Dana Point | El Toro | Emerald Bay | Foothill Ranch | Fountain Valley | Fullerton | Garden Grove | Huntington Beach | Irvine | Ladera Ranch | La Habra | La Palma | Laguna Beach | Laguna Hills | Laguna Niguel | Laguna Woods | Lake Forest | Las Flores | Los Alamitos | Mira Loma | Mission Viejo | Modjeska Canyon | Monarch Bay | Newport Beach | Norco | North Tustin | Orange | Placentia | Portola Hills | Rancho Santa Margarita | San Clemente | San Juan Capistrano | Santa Ana | Seal Beach | Silverado Canyon | Stanton | Trabuco Canyon | Tustin | Villa Park | Westminster | Yorba Linda
And Many More! All of Orange County.