Privacy Policy

Last Updated: July 30, 2026

24/7 Restoration respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://my24-7restoration.com/, submit a website form, request an inspection or estimate, or otherwise communicate with us.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information You Provide

We may collect information that you voluntarily provide when you submit a contact form, request an inspection or estimate, call, email, text, or otherwise communicate with us. This information may include:

• Your name
• Email address
• Telephone number
• Property or service address
• Information about the property, water damage, leak, moisture condition, mold concern, repair need, or requested service
• Preferred appointment dates and times
• Photographs, documents, or other information you choose to provide
• Records of communications with us

Please do not submit payment card information, Social Security numbers, account passwords, medical information, or other highly sensitive information through a general website contact form.

Information Collected Automatically

When you visit this website, certain information may be collected automatically by our website, hosting provider, security tools, Google Analytics, and similar technologies. This information may include:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Approximate geographic location
• Pages viewed and links selected
• Date, time, and duration of visits
• Referring website or search source
• Website performance, error, and security information

This information is generally used to operate, secure, maintain, troubleshoot, and improve the website and to understand how visitors use it.

How We Use Information

We may use information collected through this website to:

• Respond to questions and service requests
• Schedule inspections, estimates, appointments, and services
• Communicate regarding a property, project, estimate, or appointment
• Prepare estimates, reports, scopes of work, invoices, or other project documentation
• Provide restoration, mitigation, remediation, inspection, repair, or related services
• Maintain customer, project, and business records
• Improve our website, services, content, and customer experience
• Measure website traffic and performance
• Detect spam, fraud, unauthorized activity, and security threats
• Comply with legal, insurance, accounting, tax, and recordkeeping requirements
• Establish, exercise, or defend legal claims

Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files stored through your browser that allow websites and service providers to recognize a browser or device and remember certain information.

Cookies may be used for:

• Essential website operation and security
• Remembering privacy and cookie preferences
• Measuring website traffic and visitor interactions
• Diagnosing website errors and performance issues
• Understanding how visitors find and use the website

You may use the cookie consent controls displayed on this website to accept, reject, or manage nonessential cookies. You may also control cookies through your browser settings. Blocking certain cookies may affect some website features or functions.

Google Analytics

We use Google Analytics to understand how visitors find and use our website. Google Analytics may collect information such as pages visited, session activity, approximate geographic location, browser type, device type, referral source, and interactions with the website.

Google Analytics may use first-party cookies and similar identifiers to distinguish visitors and website sessions. Analytics cookies may be limited or disabled based on your cookie consent preferences. :contentReference[oaicite:1]{index=1}

We use this information to measure website traffic, evaluate website performance, identify useful or underperforming content, and improve our website and services.

Google processes Analytics information according to its own terms and privacy practices. You may manage Analytics cookies through the cookie consent controls available on this website. Google also provides a browser add-on that may allow users to limit Google Analytics collection.

Contact Forms, Email, Telephone, and Text Messages

When you contact us through a website form, email, telephone call, or text message, we may retain the information you provide and records of the communication in order to respond, schedule services, maintain project records, provide customer service, and comply with business or legal obligations.

Submitting a website form does not create a binding agreement or guarantee appointment availability. Please do not rely solely on a website form for an emergency requiring immediate attention.

By providing a telephone number and requesting contact, you authorize us to call or text you regarding your inquiry, appointment, estimate, or project. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing services.

How We Disclose Information

We do not sell personal information in exchange for money.

We may disclose information when reasonably necessary to service providers and other parties that assist us with operating the website or conducting our business, including:

• Website hosting, maintenance, and technical-support providers
• Email, telephone, and communication providers
• Google Analytics and website-performance providers
• Cookie-consent and privacy-management providers
• Cybersecurity, spam-prevention, and fraud-prevention providers
• Scheduling, estimating, accounting, payment-processing, and document-management providers
• Contractors, consultants, inspectors, laboratories, hygienists, or other professionals involved in a requested project
• Insurance carriers, adjusters, property managers, homeowners associations, or authorized representatives when relevant to a project and permitted by the customer
• Attorneys, accountants, insurers, regulators, government agencies, or law enforcement when legally required or reasonably necessary

These parties may access information only as reasonably necessary to provide services, complete requested work, operate our business, comply with legal obligations, or protect legal rights.

We may also disclose information in connection with a merger, acquisition, financing, transfer of assets, reorganization, or sale of all or part of the business.

Business Listings and Social Media

We maintain profiles and business listings on third-party platforms such as Google, Yelp, Facebook, Instagram, and similar services. Our website may contain links to these platforms.

When you visit or interact with a third-party platform, its collection and use of information are governed by its own privacy policy and account settings. We do not control the privacy or data-handling practices of those platforms.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining project and financial records, resolving disputes, enforcing agreements, and meeting insurance, accounting, tax, regulatory, or legal requirements.

Retention periods may vary depending on the type of information, whether services were performed, and applicable business or legal obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, server, email system, internet transmission, or electronic-storage method can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us to:

• Ask what personal information we maintain about you
• Request correction of inaccurate contact information
• Request deletion of information, subject to applicable legal and business retention requirements
• Withdraw from nonessential marketing communications
• Ask questions about our collection, use, or disclosure of information

We may need to verify your identity before completing certain requests. We may retain information when reasonably necessary to complete services, collect payment, maintain project records, comply with law, resolve disputes, prevent fraud, or establish or defend legal claims.

California Privacy Information

California residents may have privacy rights under applicable California law. Depending on which laws apply to 24/7 Restoration and the circumstances of the request, these rights may include requesting access to, correction of, or deletion of certain personal information.

24/7 Restoration does not sell personal information in exchange for money. We will not discriminate against an individual for submitting a privacy request or exercising a right provided by applicable law.

Privacy requests may be submitted by emailing contact@my24-7restoration.com or calling (949) 888-8409. Please include enough information for us to understand and respond to your request.

Do Not Track and Privacy Preference Signals

Some browsers offer a “Do Not Track” setting. Because there is not a single universally accepted standard for responding to these signals, this website may not respond to every Do Not Track setting.

Where required by applicable law and supported by our website technology, we will process recognized browser-based privacy preference signals as required.

Children’s Privacy

This website is intended for property owners, occupants, property managers, and other adults seeking restoration or related services. It is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has submitted personal information through this website, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Websites

This website may contain links to websites and services operated by third parties. We do not control and are not responsible for the privacy, security, content, or practices of third-party websites.

We encourage visitors to review the privacy policy of any external website they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, vendors, or legal obligations.

Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after an updated policy is posted constitutes acknowledgement of the revised policy.

Contact 24/7 Restoration

Questions or requests concerning this Privacy Policy may be directed to:

24/7 Restoration
23011 Moulton Pkwy
Laguna Hills, CA 92653
Phone: (949) 888-8409
Email: contact@my24-7restoration.com